bd20's Privacy Policy — Your Information Is Our Responsibility
Your personal information on the bd20 platform is stored with the highest level of security — following SSL encryption and strict data protection standards.
bd20 (hereinafter referred to as "we", "our", or "the platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy explains what types of information we collect, how that information is used, and what steps we take to protect your information. Please read this policy carefully before using our services.
What Information We Collect
When creating an account and using services on bd20, we may collect the following types of information:
Personal Identity Information
- Full name and date of birth
- Email address
- Residential address
- National ID or passport details (for verification purposes)
Financial Transaction Information
- bKash / Nagad / Rocket / Upay mobile number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
Technical and Usage Information
- IP address and device type
- Browser and operating system information
- Login times and session activity
- Site navigation patterns and click history
Gaming Activity Information
- Game preferences and history
- Bet amounts and outcomes
- Bonus usage records
- Account balance changes
How Your Information Is Used
bd20 uses your information only for legitimate and necessary purposes. The main reasons for our use of information are outlined below:
- Account Management: To create, manage, and secure your bd20 account, and to verify logins and security.
- Identity Verification (KYC): To confirm user identity in compliance with applicable regulations to prevent money laundering and fraud.
- Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: To provide assistance in Bengali via 24/7 live chat and to respond to your complaints and queries.
- Personalized Experience: To analyze your gaming preferences and provide relevant offers and services.
- Security and Fraud Prevention: To detect suspicious activity and keep your account and funds secure.
- Responsible Gaming: To detect unusual gaming behavior and provide support under the responsible gaming program.
- Technical Improvement: To use analytical data to improve platform performance and user experience.
Data Storage and Security
bd20 follows industry-standard technology and processes to protect your personal information. A description of our security measures is provided below:
🔐 SSL Encryption
All data exchanged between you and our servers is protected by 256-bit SSL encryption technology. This ensures that no third party can read or alter your information in any way.
🛡️ Access Control
Access to your information is restricted to authorized personnel only. Every access is recorded and audited regularly. Strict password and two-factor authentication processes are followed to prevent unauthorized access.
💾 Data Backup
Your account and transaction data is regularly backed up to encrypted servers. Your information can be recovered even in the event of data loss or system failure.
Sharing Information with Third Parties
bd20 does not sell your personal information to any third party. However, information may be shared in certain specific cases as required to provide services:
Payment Processors
The financial information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment service providers. These service providers follow their own privacy policies and security standards.
Identity Verification Services
Necessary documents may be shared with approved verification agencies to confirm your identity during the KYC (Know Your Customer) process. This process is conducted in accordance with international standards to prevent money laundering and fraud.
Customer Support Platforms
Trusted third-party customer support software may be used to operate the 24/7 live chat service. These platforms process information solely for the purpose of direct assistance.
Legal Obligations
Your information may be provided in compliance with applicable law upon a court order, government directive, or lawful request from a law enforcement authority. In such circumstances, we will supply only the information that is legally required.
Cookies and Tracking Technologies
bd20 uses cookies and similar technologies to improve the functionality of the website and platform.
Essential Cookies
These cookies are essential for operating the basic functions of the site. They are used to maintain login sessions, verify security, and save language preferences. Without these cookies, the site will not function properly.
Functional Cookies
These cookies are used to remember your preferences and settings. They personalize your experience by removing the need to set things up again each time you log in.
Analytics Cookies
These cookies are used to analyze site usage patterns and improve the quality of service. The information collected is aggregated and anonymized and does not identify any individual.
Cookie Controls
You can disable or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.
Your Rights Regarding Your Information
As a bd20 user, you have a number of important rights regarding your own information:
- Right to Access: You have the right to request details of the personal information stored in your bd20 account. We will provide the information within a reasonable time of receiving the request.
- Right to Correction: If any of your information is incorrect or incomplete, you can request that it be corrected. The correct information can be updated through the support team or from account settings.
- Right to Erasure: In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained if there are legal obligations to do so.
- Right to Object to Processing: You have the right to object to the use of your information for marketing purposes. We will stop that processing immediately upon receiving the request.
- Right to Data Portability: You can request to receive your information in a structured, commonly used, and machine-readable format.
Minor Protection
bd20 gives the highest priority to the protection of minors. Our platform is operated for persons aged 21 and above only.
Age Verification Policy
We verify the user's age during the registration process. No person under the age of 21 may open an account or use services on bd20. If we become aware that a minor is operating an account, that account will be closed immediately and the associated information will be deleted.
Changes to the Privacy Policy
Updates and Notifications
bd20 may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and display a notice on the site. The latest version of the policy will always be available on this page.
Regular Review
We recommend that you review this privacy policy regularly. Continued use of our services after a revised policy is published will be considered acceptance of the terms of the new policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team. Our email address is: [email protected]. We take every request seriously and aim to respond promptly.